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Terms & Conditions
ORDERING AND PAYMENT
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Full payment is required at the time of ordering to secure your baking slot as all bakes are made fresh day before pick up.
1. CANCELLATIONS, REFUNDS, AND CHANGES
Website orders can be cancelled or modified up to 48 hours before the scheduled pickup time for a full refund. All Orders that are placed cannot be changed or cancelled after 9 am Wednesday when website ordering closes.
* Cancellations made less than 48 hours before the scheduled time are non-refundable.
Celebration Cookies and Brownies can be collected 48 hours after ordering.
2. All cookie and brownie orders can be placed on our website for Friday pick up unless it is a celebration order which can be collected after 48 hours or date of choice.
3. ALLERGEN AND DIETARY DISCLAIMER
* Our cookies and brownies are prepared in a home kitchen that handles major allergens.
* These allergens include wheat, gluten, dairy, eggs, nuts, peanuts, other nuts and soy.
* We cannot guarantee that any item is 100% free from cross-contamination, even if a recipe excludes specific ingredients.
* It is the customer's responsibility to inform myself of these potential risks.
4. FULFILLMENT: PICKUP AND DELIVERY
* Pickup: Orders must be collected within the designated time slot. Which is always on a Friday unless agreed otherwise. We are not responsible for product freshness if pickup is delayed by more than 24 hours.
* Delivery: If local delivery is arranged, ensure someone is present to receive the items. We will not leave items unattended outdoors due to spoilage risks.
* Transit Liability: Once the cookies or brownies leave our hands (picked up or delivered), we are no longer liable for any structural damage, breakage, or melting.
5. PRODUCT FRESHNESS AND STORAGE
* We provide optimal storage instructions upon fulfillment (e.g., room temperature airtight containers, freezing instructions).
* We do not recommend refrigeration as it can dry out brownies and cookies.
* We are not liable for product deterioration due to improper storage after handoff.
6. LIMITATION OF LIABILITY
* In the unlikely event that we cannot fulfill your order due to illness or emergency, our liability is limited strictly to a full refund of your payment.
* We are not responsible for any indirect or consequential damages, such as event cancellation costs.
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